Waiter / Waitress

SUMMARY OF RESPONSIBILITIES:

- Greets guests and presents them with the menu.

- Informs guests about the special items for the day and menu changes if any.

- Suggest food and beverages to the guest and also try to upsell.

- Take food and beverage orders from the guest on the order taking pads

- Obtaining revenues, issuing receipts, accepting payments, returning the change.

- Performing basic cleaning tasks as needed or directed by supervisor.

- Filling in for absent staff as needed in any of the F&B department within the hotel.

- Punch in the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. Eg: No Garlic, less spicy etc, Without egg etc.

- Communicate to the guest and provide assistance with their queries.

- Work as a team to get all the job tasks completed in any given time.

- Observes guests and ensure their satisfaction with the food and service.

- Promptly respond to the guest with any additional request.

- Taking guest feedback and encouraging guest to share their feedback on our social media platform e.g. Trip advisor, Trust you etc.

- Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.

- Properly open and pour wine at the tableside.

Requirements

- Adhere to grooming and appearance standards consistently.

- Understands and can communicate products and services available at the resort.

- Must have some familiarity with basic cooking knowledge.

- Help other areas of the restaurant such as answering telephones and completing financial transactions.

- Print closing report and drop the cash with the front office / accounts department.

- Tally the Credit Card settlements for the day with the batch closing report from EDC machine.

- Close the shift on the POS terminal.

- Other tasks that are assigned