Standards and Procedures Officer

Responsibilities:

• Conduct aircraft cabin/operations areas inspection that will assist the department in determining compliance to inflight service standards and procedures
• Liaise with relevant departments to obtain information and updates regarding aircraft cabin interior, systems and process, including inflight entertainment systems and connectivity
• Coordinate and work closely with relevant departments to obtain information and updates regarding food and beverage, equipment, amenities, service concept and uplift procedures to generate communication for cabin crew
• Benchmarking of direct/indirect competitors
• Coordinate and work closely with the team’s specialist in order to provide regular updates about the daily, weekly and monthly activities and project assignments
• Support PDD, Ground, Lounges and Inflight with social media campaigns, fit checks, tracking and analyzing of trial data, special projects
• Effectively assist in disseminating information in a timely manner to partner departments and all cabin crew regarding updates and notices affecting in-flight services, cabin safety and other relevant information
• Process assigned voyage reports and identify trends or instances that highlight a need for department or company action to address issues raised by cabin crew.