Customer Service Lead

CSR Supervisor will be responsible for handling escalation and complaint calls

He/She would need to partner with teams across for smooth working of the customer service team

CSR Supervisor would be responsible for giving feedbacks to CSRs based on the audit scores received from the audit teams

Ensures customer service needs are met by coordinating and adjusting call volumes in a timely manner

Ensure emails are assigned to customer service representative on a daily basis

Report to manager with any escalations, people issue within the team.