CS Core Support Engineer

About this opportunity


We are now looking for a CS Core Support Engineer that will provide technical service and support to our customers in multiple locations (Jordan, Oman, Rwanda, South Africa & Turkey). In this role, you will fix and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.
The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.
Working as a support engineer will require a broad knowledge within telecom and Datacom, covering both hardware, software and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to tackle big responsibility and it is important that you can work independently.


What you will do


Handle customer issues as dedicated support, 24x7
Handle Software Update Management (SUM), Load IPA/EPA/EP packages on Ericsson Core nodes
Mentor Remote Service Gateway (RSG)
Drive CSR review meetings with SDM
Perform preventive maintenance
Lead technical issues and conduct Root Cause Analysis for emergency avoidance and network stability


You will bring


Min years of experience: 5-8 Years of experience
Domain experience:
CS Core domain resource with hands on experience of following Ericsson products:
MSS domain MSC-S, M-MGW, STP/IP-STP, APG43 Linux and BSP Platform
UDM Domain nodes covering CUDB, HSS-FE, HLR-FE, EIR-FE, UPG
IMS Solution - MTAS, CSCF, SBG/BGF
Able to own the parameter and configuration changes with impact analysis on IMS and MSS Nodes.
Mobile Call flows and Protocols understanding, VoLTE call flows, CS Fallback procedure.
Trouble-shooting SIP and Diameter protocols handling
Understanding of Cloud/Virtualization concepts and handling VNF
Subscriber data management in UDC architecture
Negotiation, Argumentation skills and Planning & organizing skills with Presentation & communication skill
Delivering results & meeting customer expectations
Working with people & applying expertise & technology


Whats in it for you?


Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds you will be redefining it. You wont develop for the status quo but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.


What happens once you apply?


To prepare yourself for next steps, please explore (link removed)/en/careers/job-opportunities/hiring-process
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
Primary country and city: Oman (OM) || Oman : Muscat : Muscat || Jordan : Amman : Amman || Rwanda : Kigali : Kigali || South Africa : Gauteng : Johannesburg || Turkey : Ankara : Ankara || Turkey : Istanbul : Istanbul || Turkey : Izmir : Izmir
Req ID: 715206