Duty Manager

Inspiring and engaging. As a Duty Manager, you will show your leadership and interpersonal strengths by supporting and assisting Front Office and other Departments in the hotel to ensure smooth , prompt and exceptional service to all the guests.

What is in it for you:
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:
• Lead and manage all aspects of the Rooms departments and ensure all service standards are followed with friendly and engaging service
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• To coordinate and supervise all activities of the front desks, to ensure efficient, prompt, courteous, consistent quality and proactive service for all our guests
• Keeps track of the standard of services delivered, based on guest comments and quality audits.
• To work together with all other Front Office sections and hotel departments and to ensure that all Reception Associates fully cooperate with associates from other sections and hotel departments at all times.
• Organizes the customer welcome and ensures guests have a smooth running stay at the hotel.
• Resolve customer complaints and answer customers' questions regarding policies and procedures
• Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty
• Anticipates guests' needs and preference, build relation with guest, seek guest stay feedback to ensure that guest stay is comfortable.
• Handles any guest complaints that cannot be settled directly by team members/Supervisor and provides a rapid solution and ensure high level of customer service is maintained
• Conveys the hotel image.