Front Office Associate

Responsibilities:
• Upsells the hotel to guests whenever the opportunity arises.
• Types all pre-registered and NSR key envelopes prior to guest arrival.
• When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals
• Blocks rooms for arriving guests according to set procedures.
• Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs
• Keeps informed of Citymax hotel policies and procedures as they relate to the FO operations and guest service.
• Ensure front desk work area is kept clean and in an orderly state at all times
• Makes and follows through room-rate-name changes.
• Maintain exemplary department standards of behavior and appearance and attitude
• Double checks accuracy of pre-registration, room allocation and keys in the key jacket.
• Attends to every guest requests the best way possible.
• Keeps informed of the hotel’s emergency procedures.
• Keeps updated on the system operation and procedures.
• Perform the audit balances and prepare all reports for audit in an orderly fashion
• Maintain comprehensive knowledge of standard reservation procedures
• Checks supplies weekly in the work area and requisitions accordingly.
• Attend to guests’ request at all times
• Immediately processes all checked-in registration cards and sets up an accurate folio in the system.
• Blocks and pre-registers rooms according to reservation requests.
• Performs other duties as may be assigned from time to time.
• Keep abreast of all modifications to accounting policies and procedures
• Is fully aware of the Credit policy and adhere to policies and procedures
• Attend to guest’s complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist
• Cash hotel guests’ personal and travelers’ vouchers and assist with currency exchange
• Ensure that the guests depart the hotel with a positive impression of hotel service