Client Relationship Manager

• Influencing and networking with current and prospective Clients to build relationships at senior levels, and identify business needs to address.
  
• Manages Accounts/Clients/Channel Partners by providing Hypercare treatment and above and beyond solutions.
  
• Collaborates effectively with internal teams and external partners to build a product and service solution offering, resolve conflicts, and achieve client satisfaction.
  

Identifies gaps and develops strategies to overcome weaknesses and mitigate risks.

• Support the Sales Team in Gross Over Profit calculations.
  
• Serve as the lead point of contact for all customer account management matters.
  
• Build and maintain strong, long-lasting client relationships.
  
• Negotiate contracts and close agreements to maximize profits.
  
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
  
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
  
• Clearly communicate the progress of weekly/monthly/quarterly initiative.
  
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas;
  
• Forecast and track key account metrics (e.g. weekly reporting of pipeline development and progress, quarterly sales results and annual forecasts);
  
• Prepare reports on account status.
  
• Prepares and follows strict calendar schedule/adherence to deliver and improve relationship with internal and external stakeholders.
  
• Collaborate with sales team to identify and grow opportunities within territory.
  
• Assist with challenging client requests or issue escalations as needed.
  

Requirements

• 8 - 10 Years Proven work experience as a Client Relationship Manager, Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role.
  
• Excellent in Microsoft Office (PowerPoint)
  
• Strong experience with CRM Software E.g Zoho or other CRM application is an advantage.
  
• Ability to speak, read and write Arabic language is an advantage but not required.
  
• MSc / MBA / BA/ BS degree in Business Administration, Sales or relevant field.