Quality Assurance Executive ( Customer Care ) وظائف في Expand Cart ي الجيزة, مصر | Jobs-Id 363309
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Quality Assurance Executive ( Customer Care )

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Quality Assurance Ex....

Expand Cart

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Quality Assurance Executive ( Customer Care )

Expand Cart

Quality Assurance Executive ( Customer Care )

Expand Cart - الجيزة - مصر

خبرة : 2
قابل للتفاوض
1

خبرة : 2
قابل للتفاوض
1
منذ بضعة أيام

الوصف الوظيفي

رقم الوظيفة : 363309

About the Job

  • Identify and implement quality assurance standards, evaluate adequacy of quality assurance and standards (Too Generic)
  • Monitor either remotely or on a recorded basis and evaluates agents, team leaders & Trainers performance (script, data, process consistency, product knowledge and behavior ) for all transactions to ensure quality of service.
  • Conduct all verification's processes (Calibrations, Quizzes, tests or certifications & quality induction).
  • Ensure the accuracy and consistency of all knowledge related briefings and refreshment sessions. (Specialist)
  • Identify failures and potential failures to recommend action plans/preventive actions and communicates results with the concerned management.
  • Identify quality variations from metrics and document related to quality issues/cases.
  • Identify training needs/refreshment sessions to meet quality standards.(Specialist)
  • Support and advise project’s stakeholders in all issues relating to quality compliance.(Higher Scope).
  • Recommends reviewing and updating quality policies and procedures and ensuring compliance.(Higher Scope/Processes)
  • Validate and brief investigations team when required and ensure accurate meaningful reports prepare within previously agreed timescales.(Specialist)
  • Handle all reporting related tasks; generate frequently figures reports that reflects the operational performance and consolidate all reports to be used by other concerned parties Ex. Table-F(Reporting /Specialist)
  • Adhere to all communicated targets, monitoring targets, frequency and schedules.

Job Requirements

  • Minimum 2 Year experience as a Quality Assurance Executive.
  • Fluent in English and arabic
  • Excellent communication skills.
  • Excellent presentation skills.

المهارات الرئيسية


عن الشركة

لم يذكر

لم يذكر

ExpandCart is the largest e-commerce platform in the Middle East. Our environment encourages innovation and we always use the latest technologies to provide our clients with cutting edge solutions.