Quality Assurance Executive ( Customer Care )
Quality Assurance Ex....
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Quality Assurance Executive ( Customer Care )

2 سنوات
قابل للتفاوض
1 الشواغر

حالة تأهب وظيفة

سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
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المتقدمون للوظيفة : No applicants

حالة تأهب وظيفة

سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني

Valid email field required
Quality Assurance Executive ( Customer Care )

الوصف الوظيفي

رقم الوظيفة : 363309

About the Job

  • Identify and implement quality assurance standards, evaluate adequacy of quality assurance and standards (Too Generic)
  • Monitor either remotely or on a recorded basis and evaluates agents, team leaders & Trainers performance (script, data, process consistency, product knowledge and behavior ) for all transactions to ensure quality of service.
  • Conduct all verification's processes (Calibrations, Quizzes, tests or certifications & quality induction).
  • Ensure the accuracy and consistency of all knowledge related briefings and refreshment sessions. (Specialist)
  • Identify failures and potential failures to recommend action plans/preventive actions and communicates results with the concerned management.
  • Identify quality variations from metrics and document related to quality issues/cases.
  • Identify training needs/refreshment sessions to meet quality standards.(Specialist)
  • Support and advise project’s stakeholders in all issues relating to quality compliance.(Higher Scope).
  • Recommends reviewing and updating quality policies and procedures and ensuring compliance.(Higher Scope/Processes)
  • Validate and brief investigations team when required and ensure accurate meaningful reports prepare within previously agreed timescales.(Specialist)
  • Handle all reporting related tasks; generate frequently figures reports that reflects the operational performance and consolidate all reports to be used by other concerned parties Ex. Table-F(Reporting /Specialist)
  • Adhere to all communicated targets, monitoring targets, frequency and schedules.

Job Requirements

  • Minimum 2 Year experience as a Quality Assurance Executive.
  • Fluent in English and arabic
  • Excellent communication skills.
  • Excellent presentation skills.

المهارات الرئيسية

إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل. نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا

عن الشركة

Information Technology & Services

لم يذكر

لم يذكر

ExpandCart is the largest e-commerce platform in the Middle East. Our environment encourages innovation and we always use the latest technologies to provide our clients with cutting edge solutions.