Complaints and Retention Specialist وظائف في Expand Cart ي الجيزة, مصر | Jobs-Id 363304
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Complaints and Retention Specialist

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Complaints and Reten....

Expand Cart

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Complaints and Retention Specialist

Expand Cart

Complaints and Retention Specialist

Expand Cart - الجيزة - مصر

خبرة : 2
قابل للتفاوض
1

خبرة : 2
قابل للتفاوض
1
منذ بضعة أيام

الوصف الوظيفي

رقم الوظيفة : 363304

About the Job

  • Handle all sorts of queries relating to our products and services
  • Listen attentively to support, offer solutions and alternatives
  • Establish and maintain complete complaint files and databases for all customer complaints, according to established company procedures
  • Complaints may include complaints by product type, reason for complaint, customer, or specific time periods.
  • Provide accurate, valid and complete information by using the right methods/tools
  • Resolve customer’s inquiries within a timely manner
  • Handle and follow up on customers’ complaints
  • Value customer experience job requirements
  • report all root causes and suggesting corrective actions

Job Requirements

  • Problem Solving
  • flexible
  • Excellent Communication skills
  • Have the right attitude and flexibility
  • Fast learner and self-motivated
  • Customer service skills.

المهارات الرئيسية


عن الشركة

لم يذكر

لم يذكر

ExpandCart is the largest e-commerce platform in the Middle East. Our environment encourages innovation and we always use the latest technologies to provide our clients with cutting edge solutions.