Complaints and Retention Specialist

About the Job

• Handle all sorts of queries relating to our products and services
• Listen attentively to support, offer solutions and alternatives
• Establish and maintain complete complaint files and databases for all customer complaints, according to established company procedures
• Complaints may include complaints by product type, reason for complaint, customer, or specific time periods.
• Provide accurate, valid and complete information by using the right methods/tools
• Resolve customer’s inquiries within a timely manner
• Handle and follow up on customers’ complaints
• Value customer experience job requirements
• report all root causes and suggesting corrective actions

Job Requirements

• Problem Solving
• flexible
• Excellent Communication skills
• Have the right attitude and flexibility
• Fast learner and self-motivated
• Customer service skills.