Attend to visitors in a professional manner and deal with inquiries on the phone and face to face. Supply information regarding the organization to clients and customers.

Skills and attributes for success

• Meet and greet visitors and clients in a pleasant, professional and courteous manner
• Ensure reception area and meeting rooms are clean and in order throughout the day and ready for the next meeting
• Provide visitor badges to guests/clients, when required
• Appropriate business attire and professional image/appearance; well groomed, neatly done hair and make-up
• Convey visitor arrival promptly to the appropriate individual and meet the visitor to the meeting room, extending offer to refreshments, tea/coffee etc.
• Answer all incoming internal/external calls promptly and in a professional and courteous manner
• Screen calls to ascertain caller name and call purpose before redirecting them, especially for calls with unclear purpose (sales, market/staff intelligence gathering, etc.)
• Ensure callers are connected/redirected to the right person promptly, or accurately take a verbal message and relay it to the appropriate person in a timely manner
• Connect international business calls on behalf of staff requiring this service in the office
• Manage and confirm meeting room bookings/reservations requests via calendar invites
• Reconfirm all bookings/reservations on a daily basis
• Ensure booking cancellations are actioned and updated promptly, allowing rooms to be available for other bookings
• Manage meeting arrangements and logistics, event preparations, plan catering needs and requirements, etc