وظائف مكتب المساعدة والدعم الفني في الجيزة - وظائف شاغرة جديدة في Drjobs.ae - May 2022
158+

مكتب المساعدة والدعم الفني وظائف في الجيزة

158+

مكتب المساعدة والدعم الفني وظائف في الجيزة

عرض النتائج(158)


United Call Centers

Job responsibilities: Inbound and outbound customer service tasks: answering incoming calls and written messages in email and chat in German and English language in a timely matter and performing cold calls Help with any additional administrative tasks on campaign Learn and follow instructions, use standard operating procedures and call scripts, FAQs as provided by management Ensure the Service Desk meets all SLA compliance requirements to the business by exercising an ownership mentality toward customer needs, showing respect and consideration to all team members and contributing improvements where possible Being on time and available for given shifts Participation on all required training Substitution of other agents if needed Giving immediate feedback in case of any difficulties or issues with the used program Job Requirements C1 level German at least Fluency in English is a MUST Excellent communication skills Ability to read and write proficiently while multitasking (actively listening to customer and answering questions) Demonstrates a positive, enthusiastic, friendly attitude Proficiency in Microsoft Office Suite and Online applications Good organization and problem-solving skills أقل

Job responsibilities: Inbound and outbound customer service tasks: answering incoming calls and written messages in email and chat in German and English language in a timely matter and performing cold calls Help with any additional administrative tasks on campaign Learn and follow instructions, use standard operating procedures and call script المزيد..


Customer Service Agent Vodafone Uk - Work From Hom...

1 - 2 سنوات
EGP 4000 - 6000
مصر123 / 1 - 2 / EGP 4000 - 6000

Majorel Egypt

Job Description Handling customers over the phone Problem solving. Build a good Rapport with Clients over the phone. Respond promptly to customer inquiries. Handle and resolve customer complaints. Obtain and evaluate all relevant information to handle customer and service inquiries. Manage customers' accounts. Follow up on customer interaction. Job Requirements Excellent communication skills FLUENCY in English is a MUST EXCELLENT MS office skills GRADUATES only can apply أقل

Job Description Handling customers over the phone Problem solving. Build a good Rapport with Clients over the phone. Respond promptly to customer inquiries. Handle and resolve customer complaints. Obtain and evaluate all relevant information to handle customer and service inquiries. Manage customers' accounts. Follow up on customer in المزيد..


Customer Care Consultant ( Home Based)

2 - 3 سنوات
EGP 4000 - 6000
مصر123 / 2 - 3 / EGP 4000 - 6000

_VOIS Egypt

Job Description Acting as a single point of contact supporting IR consumer customers. Maintaining the customer experience and providing the best image to the company. Job Requirements Fluency- English C1 Egyptians only. Having ex. in Call Centre is preferred. Communication Skills. Males & Females. Grad, Gap year, Drop out are welcome to apply أقل

Job Description Acting as a single point of contact supporting IR consumer customers. Maintaining the customer experience and providing the best image to the company. Job Requirements Fluency- English C1 Egyptians only. Having ex. in Call Centre is preferred. Communication Skills. Males & Females. Grad, Gap year, Drop out are welc المزيد..


Customer Care Consultant ( Work From Home)

0 - 6 سنوات
EGP 4000 - 6000
مصر123 / 0 - 6 / EGP 4000 - 6000

_VOIS Egypt

Job Description Acting as a single point of contact supporting consumer customers. Maintaining the customer experience and providing the best image to the company. Job Requirements Fluency- English C1 Egyptians. Having ex. in Call Centre is preferred. Communication Skills. Males & Females. Graduate and Drop out are welcome to apply أقل

Job Description Acting as a single point of contact supporting consumer customers. Maintaining the customer experience and providing the best image to the company. Job Requirements Fluency- English C1 Egyptians. Having ex. in Call Centre is preferred. Communication Skills. Males & Females. Graduate and Drop out are welcome to appl المزيد..


Customer Support Advisor - Vodafone Ireland (work ...

0 - 1 سنوات
EGP 4000 - 6000
مصر123 / 0 - 1 / EGP 4000 - 6000

_VOIS Egypt

Job Description Responding to customer queries in a timely and accurate way Acknowledging and resolving customer issues. Job Requirements Fluency in English is a MUST Graduatesonly Egyptians only can apply Good communication skills Call center experience is a PLUS أقل

Job Description Responding to customer queries in a timely and accurate way Acknowledging and resolving customer issues. Job Requirements Fluency in English is a MUST Graduatesonly Egyptians only can apply Good communication skills Call center experience is a PLUS


Customer Support Representative Uk Account- (home...

0 - 1 سنوات
EGP 4000 - 6000
مصر123 / 0 - 1 / EGP 4000 - 6000

_VOIS Egypt

Job Description Answer inbound calls and responde to the customer's requests in a professional manner to ensure the customer satisfaction. Job Requirements Excellent communication skills Fluency in English is a MUST Males & Females. Egyptians only Grads, drop outs and gap year students only are welcome to apply أقل

Job Description Answer inbound calls and responde to the customer's requests in a professional manner to ensure the customer satisfaction. Job Requirements Excellent communication skills Fluency in English is a MUST Males & Females. Egyptians only Grads, drop outs and gap year students only are welcome to apply


Customer Care Agent (home Based)

2 - 3 سنوات
EGP 4000 - 6000
مصر123 / 2 - 3 / EGP 4000 - 6000

_VOIS Egypt

Job Description Acting as a single point of contact supporting IR consumer customers. Maintaining the customer experience and providing the best image to the company. Job Requirements Fluency- English C1 Egyptians only. Having ex. in Call Centre is preferred. Communication Skills. Males & Females. Grad, Gap year, Drop out are welcome to apply أقل

Job Description Acting as a single point of contact supporting IR consumer customers. Maintaining the customer experience and providing the best image to the company. Job Requirements Fluency- English C1 Egyptians only. Having ex. in Call Centre is preferred. Communication Skills. Males & Females. Grad, Gap year, Drop out are welc المزيد..


Customer Support Agent

2 - 4 سنوات
EGP 4000 - 6000
مصر123 / 2 - 4 / EGP 4000 - 6000

Air Arabia PJSC

Job Requirements Qualifications High School/Diploma or equivalent; Bachelor's degree in Management is preferred. Capable of using technology systems and tools; proficient in Microsoft Office. Fluent in English & Arabic Languages; (Non-Arabic speakers to be considered based on Line Manager’s approval only). Experience 2+ years of related working experience in a similar role in sales/customer relations in any service industry, preferably in aviation; experience with low-cost airlines is a plus. Possesses effective communication skills that enable him/her to utilize in building sales and marketing techniques. Proven record in achieving sales and meeting targets. Cost-oriented, possesses effective persuasive, negotiation, and problem-solving skills. Ability to use a balance of technical expertise, and interpersonal relations to execute new initiatives thatsupportthe company’s objectives. Capable of understanding customers’ problems and directing them in the right channel. Ability to work for long hours and under pressure. Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints, and special requests. Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs. أقل

Job Requirements Qualifications High School/Diploma or equivalent; Bachelor's degree in Management is preferred. Capable of using technology systems and tools; proficient in Microsoft Office. Fluent in English & Arabic Languages; (Non-Arabic speakers to be considered based on Line Manager’s approval only). Experience 2 المزيد..


Operations Analyst (noa) -work At Home

3 - 0 سنوات
EGP 4000 - 6000
مصر123 / 3 - 0 / EGP 4000 - 6000

Concentrix

Job Requirements Minimum Education:Secondary School Diploma. Preferred Education:Post-Secondary College education (Diploma/certificate) in IT or Network related field. Technical Requirements include: Experience in Network in as a service(NAAS). MinimumCisco CCNA, Fortinet NSA 1, or equivalent industry experience. MinimumMCSA, or equivalent industry experience. Knowledge of RoutingLAN/WAN protocols. Knowledge of security incident management and devices(firewalls, IPS/IDS). Knowledge of common business applications(Exchange, Office365). Knowledge of Cloud Technologies(Azure). SIP School Certified Associate (SSCA) or equivalent knowledge. Mandatory Requirements: Fluent in both French and English[reading, writing, and spoken. Must have at least3-5 years’ experienceworking in a Network Operations Center (College or vocational training in I.T. fundamentals at a minimum). Must have at least3-5 years’ experiencesupporting Enterprise customers. Technical knowledge VOIP products and features. Demonstrated experience troubleshooting/resolving IT infrastructure incidents (network, Wi-Fi, WAN/LAN). Demonstrated experience working with Internet Service Providers (ISP) likeBell, Telus, Zayo, and Rogers outages. Understanding of ITIL best practices and SLA management. Demonstrated ability to stay calm in high-stress situations while communicating with colleagues, management, and customers. Excellent customer relations and communication skills. Experience working independently within a fast-paced environment. Ability to manage multiple tasks. Willing to work rotational shifts and/or static shifts – 24x7. Nice to Have: 1-3 years’ experiencesupporting large multi-site environment over 25 customers and 500 devices. Exposure to an online ticketing system, such as Service Now, Heat/Ivanti. Exposure to Aruba, Zenoss, Solarwinds or other network monitoring systems (NMS). Experience with Teams administration and troubleshooting. أقل

Job Requirements Minimum Education:Secondary School Diploma. Preferred Education:Post-Secondary College education (Diploma/certificate) in IT or Network related field. Technical Requirements include: Experience in Network in as a service(NAAS). MinimumCisco CCNA, Fortinet NSA 1, or equivalent industry experience. MinimumMCSA, or equivalent المزيد..


Customer Care Advisor-korean Speaker

1 - 1 سنوات
EGP 4000 - 6000
مصر123 / 1 - 1 / EGP 4000 - 6000

Concentrix

Job Description Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Maintain basic knowledge of client products and/or services Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and business performance Offer additional products and/or services Track, document and retrieve information in call tracking database Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff. Job Requirements Fluent Korean speakers B2, C1 Level Flexible with rotational shifts. Ability to work in a time-critical environment. Able to speak with customers in a calm, enthusiastic and friendly tone of voice. أقل

Job Description Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and concerns; demonstrate empathy wh المزيد..


Customer Care Representative - Ireland Account (wf...

0 - 6 سنوات
EGP 4000 - 6000
مصر123 / 0 - 6 / EGP 4000 - 6000

_VOIS Egypt

Job Description Work from home with an online and paid training Customer care representative to deal with IE customers for Vodafone Attractive salaries plus great bonus Schemes Medical insurance Social insurance Job Requirements Fluency in English Graduates and drop outs are welcome to apply Flexibility to work in rotational shifts (latest shift 10 pm) Can work easily and efficiently among a team أقل

Job Description Work from home with an online and paid training Customer care representative to deal with IE customers for Vodafone Attractive salaries plus great bonus Schemes Medical insurance Social insurance Job Requirements Fluency in English Graduates and drop outs are welcome to apply Flexibility to work in rotational shifts (l المزيد..


Customer Care Representative

1 - 2 سنوات
EGP 4000 - 6000
مصر123 / 1 - 2 / EGP 4000 - 6000

American Academy

Job Description Recognize the customer needs and provide detailed information Explain services and answer clients inquires Conduct outbound calls or messages and gather feedback Make a record of clients data, inquires, complaints, comments & actions taken Job Requirements Qualifications & Skills: Good communication and negotiation skills.Interpersonal skills Ability to work well under pressure. Ability and willingness to improve current knowledge and skills, fast learning and adaptive & self –motivated. Excellent listening skills.Very presentable and ready for meeting customers and clients at any time. Perfect presentation skills. Ability to trust building with customers he/her meets. أقل

Job Description Recognize the customer needs and provide detailed information Explain services and answer clients inquires Conduct outbound calls or messages and gather feedback Make a record of clients data, inquires, complaints, comments & actions taken Job Requirements Qualifications & Skills: Good communication and negotiat المزيد..


Call Center Agent

1 - 3 سنوات
EGP 4000 - 6000
مصر123 / 1 - 3 / EGP 4000 - 6000

Air Arabia PJSC

Job Description Handles customers’ enquiries, requests and complaints in a positive effective manner whilst ensuring company’s branding and corporate image are reflected in a positive manner and as per approved quality standards. Responds to customers’ incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company. Provides accurate information about the company’s products and services; processes travel bookings, modifications and cancellations on reservations. Handles customers’ complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly. As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken. Promotes the company’s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales. Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively. Demonstrates thorough understanding of the Contact Center core activities & functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved. Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity. Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance. Performs any additional responsibilities as advised by the Line Manager/Supervisor. Job Requirements Male Good in English & Arabic Languages; (Non-Arabic speakers to be considered based on Line Manager’s approval only). High School/Diploma or equivalent. Capable of using technology systems and tools such as Microsoft Office. No hearing or articulatory problems. No previous experience is required for this role; any experience would be treated as an advantage. Capability of understanding market trends and channeling them leading to effective customer care solutions Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques. Capable of understanding customers’ problems and direct them in the right channel. Ability to work for long hours and under pressure. Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests. Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs. أقل

Job Description Handles customers’ enquiries, requests and complaints in a positive effective manner whilst ensuring company’s branding and corporate image are reflected in a positive manner and as per approved quality standards. Responds to customers’ incoming calls pertaining to all kinds of enquiries, requests, and complain المزيد..


Offshore Account Representative- Chinese Speaker

1 - 2 سنوات
EGP 4000 - 6000
مصر123 / 1 - 2 / EGP 4000 - 6000

Concentrix

Job Description Responsibilities Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Maintain basic knowledge of client products and/or services Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and business performance Offer additional products and/or services Track, document and retrieve information in call tracking database Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff Job Requirements Excellent chinese speaker is a Must. Flexible with rotational shifts. Skill in providing an exceptional customer experience. Skill in verbal and written communication to analyze, interpret and address customer needs. Ability to work in a time-critical environment. Ability to navigate a computerized data entry system or other relevant systems Ability to be flexible and quickly adapt to changing business needs and processes. Ability and willingness to provide pre-sales support. Ability to promote and sell products or services. Able to speak with customers in a calm, enthusiastic and friendly tone of voice. أقل

Job Description Responsibilities Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and concerns; de المزيد..


Team Leader

4 - 0 سنوات
EGP 4000 - 6000
مصر123 / 4 - 0 / EGP 4000 - 6000

Air Arabia PJSC

Job Description Defines/sets and drives the sales targets of the assigned team to achieve business goals and maximize profit by developing efficiency and providing guidance on best practices. Co-plans work schedules and duty roster for assigned Inbound team (rotational) to meet anticipated business requirements and objectives, monitors adherence, attendance, leave and overtime records. Supervises a team of Call Center agents; monitors the day-to-day performance of the assigned team to ensure smooth operations; manages/handles traffic in customers’ inquiries and complaints raised from different channels such as: telephone calls. Ensures accurate information on products and services are communicated through the team; monitors performance in terms of sales and achieving revenue. Assists the Supervisor- Inbound/Manager in the daily operations by providing on “Floor” guidance, support, and monitoring to Call Center agents. Creates a challenging and motivational environment to reduce pressure and drive the assigned team achieve their individual/group targets. Monitors communication such as random calls, minimize errors and track operative performance thereby increasing sales. Manages individual’s/team’s performance assessment reports on weekly basis to highlight pitfalls, identify gaps and recommend best approaches and methodologies to be adopted to bridge those gaps. Partners with Supervisors/Manager to develop individual/group development plans to enhance the performance of the team, including: coaching, mentoring, counselling, training courses, etc. Conducts induction sessions, product knowledge and system trainings, as well as assessments for new joiners. Identifies trends in customer service; analyzes pitfalls and complaints; recommends improvements to enhance customers’ experience and implement best practices in services and operating procedures thus contributing to achieving/maintaining high quality in performance in workflow to increase sales. Ensures all Contact Center technical facilities, systems, tools and equipment (computers, telephones, headsets, etc.) are properly installed, and maintained in coordination with suppliers and IT division. Develops preventive maintenance programs and immediate technical support to all work stations when not fully operational. Performs any additional responsibilities as advised by the Line Manager/Supervisor. Job Requirements Bachelor degree in Management or equivalent. Capable of using technology systems and tools; proficient in Microsoft Office. Fluent in English & Arabic Languages; (Non-Arabic speakers to be considered based on Line Manager’s approval only). 4+ years of related working experience in a similar role, preferably in aviation; experience with low cost airline is a plus. Knowledge in Call/Contact Center technological systems and tools. Proven skills in analyzing data, identifying pitfalls and recommending effective solutions. Capable of identifying problems and immediately reacting to situations of the different nature such as angry customers, complaints and special requests. Capable of understanding customers’ problems and direct them in the right channel. Cost-oriented, possesses effective persuasive, negotiation, problem solving and decision making skills. Ability to use a balance of technical expertise, and interpersonal relations to execute new initiatives that support company’s objectives. Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques. Ability to work for long working hours and under pressure. Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs. أقل

Job Description Defines/sets and drives the sales targets of the assigned team to achieve business goals and maximize profit by developing efficiency and providing guidance on best practices. Co-plans work schedules and duty roster for assigned Inbound team (rotational) to meet anticipated business requirements and objectives, monitors adherenc المزيد..


Work From Home - Banking - Call Center Agent

0 - 3 سنوات
EGP 4000 - 6000
مصر123 / 0 - 3 / EGP 4000 - 6000

RAYA Customer Experience

Job Description Banking Call Center Ability to Work From Home after 2 months According To Performance Job Requirements GRADS MALES Only English Level :- Very Good Max. Age :28 Giza Residents is a Must أقل

Job Description Banking Call Center Ability to Work From Home after 2 months According To Performance Job Requirements GRADS MALES Only English Level :- Very Good Max. Age :28 Giza Residents is a Must


Customer Support Specialist - M.s.e - Part Time

0 - 1 سنوات
EGP 4000 - 6000
مصر123 / 0 - 1 / EGP 4000 - 6000

Detroit Xpress 1 Inc

Job Description Communicating with the Company’s we work with. Communicating with our company drivers. Track and Trace every load. Well organized and follow up skills Solving Problems Job Requirements Fluent English is a MUST Excellent communication skills أقل

Job Description Communicating with the Company’s we work with. Communicating with our company drivers. Track and Trace every load. Well organized and follow up skills Solving Problems Job Requirements Fluent English is a MUST Excellent communication skills


Customer Support Specialist - D.

0 - 1 سنوات
EGP 4000 - 6000
مصر123 / 0 - 1 / EGP 4000 - 6000

Detroit Xpress 1 Inc

Job Description Communicating with the Company’s we work with. Communicating with our company drivers. Track and Trace every load. Well organized and follow up skills Solving Problems Job Requirements Fluent English is a MUST Excellent communication skills أقل

Job Description Communicating with the Company’s we work with. Communicating with our company drivers. Track and Trace every load. Well organized and follow up skills Solving Problems Job Requirements Fluent English is a MUST Excellent communication skills


Work From Home - Call Center Agent -american Accou...

1 - 0 سنوات
EGP 4000 - 6000
مصر123 / 1 - 0 / EGP 4000 - 6000

Options

Job Description We are looking for call center agents to join our team immediately for a USA account You will answer our customer questions and inquiries, and will call them to follow up on their booking The calls will be back to back, so you will be making a large number of calls daily Shifts available 2pm till 11pm Monday till Friday Salary 6k net Shifts available: 11 pm till 05 am Monday till Friday Salary 4500 Part time Shift available: 3 pm till 3 am Saturday and Sunday Salary is 2500 Social insurance after 3 months. No medical insurance is provided. This is a Work From Home Project Job Requirements Fluent English Speakers Must have your own laptop 8 GB RAM and a very stable internet connection at home' 10 MB for download and 5 MB for upload speed Must have a noise cancellation headset Willing to join immediately. Have experience with English or American call centres. This is an American client, so working hours will be night and overnight shifts. Experience in the call centre field is a must, and availability to join immediately. أقل

Job Description We are looking for call center agents to join our team immediately for a USA account You will answer our customer questions and inquiries, and will call them to follow up on their booking The calls will be back to back, so you will be making a large number of calls daily Shifts available 2pm till 11pm Monday till Friday Salary المزيد..


Customer Support Specialist - M.s.d

0 - 1 سنوات
EGP 4000 - 6000
مصر123 / 0 - 1 / EGP 4000 - 6000

Detroit Xpress 1 Inc

Job Description Communicating with the Company’s we work with. Communicating with our company drivers. Track and Trace every load. Well organized and follow up skills Solving Problems Job Requirements Fluent English is a MUST Excellent communication skills أقل

Job Description Communicating with the Company’s we work with. Communicating with our company drivers. Track and Trace every load. Well organized and follow up skills Solving Problems Job Requirements Fluent English is a MUST Excellent communication skills